Danielle Molnar
[email protected] | San Francisco
Young, recent graduate, looking to further her career in human resources and operations.
Work Experience
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MTAC, Programs Associate / March 2019 – Present
Company Description: Non-profit organization that is innovating music education by hosting evaluation-based programs online.
Work Summary: Meticulously organize and optimize workflow within the workplace to create efficient processes—main tasks including staff onboarding, training, operations, and project management.
Accomplishments:
- Completed 100+ I-9 verifications and employee onboarding each year for the Certificate of Merit Program.
- Led internal team training for the evaluator onboarding process and created accompanying training materials.
- Completed an audit of current salary for program evaluators and created a proposal to increase evaluator wage based on detailed research about industry-standard pay. Once approved, the base-salary was increased by 15 percent.
- Leading onboarding of current and new staff onto Zendesk, assisted with the initial setup of software by creating macros, routing, and triggers. Additionally, built internal Zendesk support guides and resource pages for the team, the implementation of Zendesk reduced email response by half.
- Assisted with switching the 2020 Convention to an online format due to COVID-19, which required flexibility to shift roles rapidly and take on unfamiliar tasks. The 2020 Convention had an increase in participation by 18.4 percent.
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Lou Brydges & Associates, P.C. Intern / Jan 2019 – March 2019
Company Description: Law firm specializing in foreclosure defense.
Work Summary: Daily operational duties, assisting with data organization, and scheduling appointments.
Accomplishments:
- Purposed, led, and saw to the completion of a new organizational system for client documents. The new system saved staff a significant amount of time when preparing legal documents for court.
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OpenDoor, Data Entry Clerk / Nov 2018 – Jan 2019
Company Description: Online real estate company based in San Francisco.
Work Summary: Work independently to complete the input and review of up to 10,000 pages of data per month while maintaining a good working relationship with colleagues.
Education
2016 – 2020
Bachelors of Arts
Academy of Art University / Major: Communications & Media Technologies
2016 – 2018
Associates
Academy of Art University / Major: Motion Pictures & Television
2015 – 2016
Credit
Columbia College of Chicago / Field of study: Public Relations
2018 – 2021
Post Grad Courses
AcademyX: Business Writing, InDesign Advanced, and Communication Strategies
Skills
Technical Skills:
Zendesk (administrator & agent role), Project Management Software (I.E., Asana, Nifty), Adobe Suites (notable proficiency in InDesign), Google Suites, Microsoft Suites
Additional Notable Skills:
Onboarding, Operations Analysis, Operations Management, Time Management, Project Management, Collaboration, Customer Service, Data Management, Data Analytics, Data Entry
Testimonial
Danielle was a pleasure to work with. She picked up the job very quickly. The job included multiple tasks such as client interactions, consult intake, data entry as well as document management. Overall, we were pleased to have her professional, positive Can-do attitude around the office.
- Louis W Brydges, Former Manager at Lou Brydges & Associates, P.C.